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<div id="Text"> ==Tools== This page contains several helpful tools, utilities and other third-party products that we utilize internally to test, diagnose, etc. (((Please note that these tools are from third-parties and are provided here as-is (in other words, *not supported* by us). If any questions/support is required for these tools, please contact the respective parties.))) ===Microsoft .NET=== ====Checker==== To verify if you have .NET installed... * [http://smallestdotnet.com|.NET Checker] ====Repair==== This tool detects and tries to fix some frequently occurring issues with the setup of Microsoft .NET Framework or with updates to the Microsoft .NET Framework. * [https://www.microsoft.com/en-us/download/details.aspx?id=30135|Microsoft .NET Framework Repair Tool] ===Network=== ====NETSTAT==== To check machine for what TCP/IP "activity" is happening, you can use the NETSTAT command-line tool included with Windows. This does require an "admin" command prompt. {{{{C:\> netstat -abn}}}} ====TRACERT==== To review what is between your machine and our servers, you can use the TRACERT command-line tool included with Windows. {{{{C:\> tracert traf.com}}}} ====PortQry 2.0==== A command-line utility that you can use to help troubleshoot TCP/IP connectivity issues. 80 and 2433 are the ports RT needs to use. * [https://www.microsoft.com/en-us/download/details.aspx?id=17148|PortQry Command Line Port Scanner Version 2.0] * [https://www.microsoft.com/en-us/download/details.aspx?id=24009|PortQryUI - User Interface for the PortQry Command Line Port Scanner] These files need to be extracted before use. Once extracted, open a command line to where these files are located and execute a command similar to: {{{{C:\> portqry.exe -n (server) -e 80 -p TCP}}}} {{{{C:\> portqry.exe -n (server) -e 2433 -p TCP}}}} Replacing (server) with either a server name or ip address. The result should be "LISTENING"; if it is not, "something" is "blocking" the connection. ===WMI Test=== To test access permissions, we've created a simple test program. * [{UP}/Tools/ComputerInfo.zip|ComputerInfo.zip] Execute this utility by using the command window; it's output should be the name of the computer, name of the user and the name of the operating system. {{{{C:\> ComputerInfo}}}} ===Utilities=== ====Stepvoice Recorder==== In order to record both the microphone (input) and speaker (output) devices into a single audio file (mp3), we use the following open-source (free) utility. * [http://stepvoice.com|Stepvoice Recorder] ===Components=== * [https://www.microsoft.com/en-us/download/details.aspx?id=13255|Microsoft Access Database Engine 2010 Redistributable] ===Additional Info=== In rare circumstances, there may be a situation where, for example, a firewall could be blocking access to our web services. For diagnostic purposes, the full address to these services are: * [http://www.traf.com/TrafficWS/Traffic.asmx|Authentication Services]{br} * [http://www.traf.com/TrafficWS/Bugz.asmx|Exception Services] You can use a web browser to verify connection to these service locations. Please note that these services API's are not for public usage and, as such, are considered "unsupported". </div> <DIV class=transcludedpage> <div id="Side">{toc} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} {br} </div> </div> <SCRIPT type=text/javascript> var navItem = document.getElementById('ManualTab'); navItem.className = 'active'; </SCRIPT>
Due to the nature of software development, information and content found on this website may not be representative of the current version(s).
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